What file formats do your embroidery designs come in?
Our designs are typically provided in popular machine embroidery formats such as DST, PES, EXP, HUS, JEF, and VP3. If you need a specific format, please mention it when ordering.
How do I download a design after purchase?
Once your payment is processed, you'll receive a download link via email. You can also access your purchased designs from your account dashboard at any time.
What is embroidery digitizing?
Digitizing converts artwork — such as a logo or image — into a stitch file that an embroidery machine can read. Our team creates clean, production-ready files tailored to your fabric and machine type.
How long does custom digitizing take?
Turnaround time depends on design complexity and current workload. Most standard digitizing orders are completed within 24–48 hours. Rush service may be available upon request.
Do you offer raster-to-vector conversion?
Yes. We convert low-resolution raster images (JPG, PNG, BMP) into clean, scalable vector files (AI, EPS, SVG, CDR) suitable for printing, cutting, and further design work.
What payment methods do you accept?
We accept major debit and credit cards through a secure payment gateway. Flexible payment plans — weekly, monthly, or per-invoice — are available for qualifying customers.
Can I get a refund on a digital design?
Due to the nature of digital goods, refunds are evaluated on a case-by-case basis. If you experience a technical issue with a file, please contact our support team for assistance.
What are your customer support hours?
Our support team is available Monday through Friday, 9 am to 6 pm EST. You can reach us by email at support@embmall.com or by phone at +1-347-560-0991 (USA) and +44-20-3289-5221 (UK).